Fleek ensures compliance with diverse countries' tax laws to provide a seamless shopping experience. Our listed prices include customs duties for most countries, simplifying the purchasing process. However, in specific countries, customers may be responsible for any applicable customs duties.
For registered businesses, there's an opportunity to claim a Value-Added Tax (VAT) rebate from local tax authorities.
For more information please refer to the details below:
Buyers in the USA:
- Customs will be covered for items from sellers in Pakistan or India. In case of any custom fees paid by the customer, Fleek will refund the non-VAT portion.
- For sellers from other regions, customers may incur customs charges. In this case Fleek will not refund the non-VAT portion but rather claim it from your local tax authorities.
Buyers in the UK:
- Customs will be covered for items from sellers in Pakistan or India. In case of any custom fees paid by the customer, Fleek will refund the non-VAT portion.
- For sellers from other regions, customers may incur customs charges. In this case Fleek will not refund the non-VAT portion but rather claim it from your local tax authorities.
Buyers in EU:
- Customs will be covered for items from sellers in Pakistan, India, or the EU.
- For sellers from other regions, customers may incur customs charges. In this case Fleek will not refund the non-VAT portion.
Buyers in Australia & New Zealand:
- Customs will be covered for items from sellers in Pakistan or India. In case of any custom fees paid by the customer, Fleek will refund the non-VAT portion.
- For sellers from other regions, customers may incur customs charges. In this case Fleek will not refund the non-VAT portion but rather claim it from your local tax authorities.
Buyers in Other geographies:
Customs charges will not be covered by Fleek/Seller, and customers are responsible for any applicable charges. Any VAT incurred can claimed from the local tax authorities.
What happens if my order is stuck in customs?
If your order is stuck in customs, please know that this can happen due to processes outside of Fleek’s direct control. However, we work closely with our logistics partners to address such situations. Unfortunately, in rare cases customs clearance can take up to 60-90 days, and we’ll keep you updated throughout the process. We appreciate your understanding and patience!
The Fleek Customer Support team is available to address any customs-related concerns. If products encounter issues in customs, reach out to our support team for assistance with next steps and clearance procedures.