Fleek is committed to delivering your items promptly. Typically, shipments are anticipated to take 14 - 21 working days. However, specific shipping timelines may vary based on the locations of both the buyer and seller.
Here are estimated delivery times for some trade routes:
For UK Customers:
- Delivery within the EU/UK: Items will likely be delivered within approximately 5-7 business days.
- International Delivery: Items will be delivered within approximately 14-21 business days.
For US Customers:
- Domestic Delivery within the US: Items will likely be delivered within approximately 5-7 business days.
- International Delivery: Items will be delivered within approximately 14-21 business days
For EU Customers:
- Delivery within the UK/EU: Items will likely be delivered within approximately 5-7 business days.
- International Delivery: Items will be delivered within approximately 14-21 business day
There’s various stages to shipping:
- Upon order placement, you'll receive a confirmation email from Fleek.
- The order is then passed to the supplier for review and acceptance. The supplier sends an email to notify you of order acceptance within 2-3 days.
- Following acceptance, the supplier has 3-4 days to prepare the shipment. You'll receive an email notification once the items are dispatched.
- A tracking number will be provided for enroute items on your app and over email. Tracking information may take 1-7 days to become available.
International orders from Pakistan & India
When ordering from India or Pakistan, you may not receive the tracking number immediately after the items are marked as dispatched and sent from the supplier to the first courier. This is totally normal and is due to the two-hop shipment method used in those countries. This method is adopted to reduce costs and streamline custom clearance.
- First hop - This flight is the first courier’s cargo flight often from the supplier’s local airport hub. The tracking for this hop is not available, but your order is in transit! This is the longest leg of your package’s journey and can take up to 10 days from the date of dispatch depending on flight schedules & customs clearance.
- Second hop - This is a local carrier that you may be more familiar with (DPD, UPS, DHL etc). This will be trackable and you will see updates as the shipment moves; this stage moves the fastest!
Please note that we strive to deliver your items within that 10-17 working day time horizon. But if you see a delay please reach out over our support line.
For most up-to-date order tracking, make sure to download the Fleek app and ensure you have the latest version!
Currently all orders from Pakistan use the two hop method.