How Can I Track My Order? A Step-by-Step Guide

At Fleek, we understand the anticipation that comes with waiting for your order to arrive. To make your shopping experience seamless, we've streamlined the process of tracking your order from the moment it's placed to the day it arrives at your doorstep.

1. Order Processing and Quality Check

Once you've placed your order, the seller prepares it and dispatches it to us for quality checks. The order undergoes a rigorous quality check to ensure that you receive nothing but the best from Fleek. This step is crucial in maintaining our commitment to delivering high-quality products.

2. Order Shipment and Tracking ID Availability

Once your order clears the quality check, it gets ready for shipment. After the order clears quality checks, the order cannot be cancelled. The order is then marked in freight and this is when your tracking journey begins. Your unique tracking ID becomes available on the Fleek App within two days, allowing you to stay in the loop about your order's progress.

3. Track in Real-Time

Your tracking ID becomes active and trackable as soon as your order clears customs in your country. At this point, your package is handed over to the courier company, and you can monitor its journey in real-time.

4. Estimated Delivery Timeline

We are committed to delivering your order within 21 - 28 days. This timeframe takes into account the various stages of processing, quality checks, shipping, customs clearance and courier delivery. Rest assured, our team works tirelessly to ensure your order reaches you within the specified timeframe.

5. Delays in Tracking Information

While we strive to dispatch orders promptly, some may experience occasional delays. If, after 7 business days, you haven't received tracking information, we recommend that you contact Fleek Customer Experience Team via in-app chat or website. Our dedicated support team is here to help.