How does Fleek ensure the authenticity of items?

Fleek works to keep counterfeit and misrepresented goods off the marketplace.

How we protect buyers:

• Seller verification: Suppliers are vetted before they can sell on Fleek.
• Quality checks: Orders pass through quality checks before shipment.
• Buyer Protection: If an item is found to be inauthentic where authenticity was claimed, it's covered by Buyer Protection.
• Reviews & ratings: Buyer feedback helps surface reliable sellers and flag issues.

If you suspect an item isn't authentic:

1. Take clear photos showing labels, tags, stitching, and any identifying details
2. File a complaint within the complaint window
3. Include your order number and details

Our team will review and resolve eligible claims.

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com