What should I do if a delivery attempt fails?

If a delivery attempt fails, the courier will usually try again or leave instructions for collection or rescheduling.

What to do:

1. Check the tracking link/notification from the courier for re-delivery or pickup options
2. Follow the courier's instructions to reschedule or collect
3. Make sure your address and contact details are correct in the app

If the parcel is returned to sender or you can't arrange redelivery: Contact customer support with your order number, and we'll help arrange next steps.

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com