What should I do if my order is stopped at quality control (QC)?

If your order is held at quality check, it means our team has flagged something that needs review before it can ship — this is part of how we protect you.

What happens next:

1. Our QC team inspects the flagged items against the listing and grading.
2. If items pass, your order proceeds to shipment as normal.
3. If items fail QC, we'll work with the seller on a resolution — this may mean a replacement, a partial refund, or cancelling the affected items.

Will this delay my order? A QC hold may add a short delay, but it ensures you receive items that meet Fleek's standards.

Please note: Once an order clears QC, it is marked in freight and cannot be cancelled.

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com