What happens if my order is not fulfilled by the seller?

If a seller doesn't accept or fulfil your order within the expected window, you're protected.

What to expect:

• Sellers are expected to review and accept orders within 2–3 days.
• If a seller doesn't fulfil the order, it may be cancelled and you'll be refunded.

What to do:

1. Check your order status in the app
2. If it's stuck beyond the expected window, contact customer support with your order number
3. Our team will follow up with the seller or arrange a refund

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com