What should I do if I received fewer items than I ordered?

If your order arrives short, we'll make it right.

What to do:

1. Count the items received and compare against your order
2. Take photos of the package contents (and the packaging/label if helpful)
3. File a complaint within the complaint window (see Buyer Protection Policy & Timelines)
4. Include your order number and details of what's missing

Outcome: Once verified, you'll receive a refund for the missing items or a replacement where possible.

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com