Ratings and reviews

How do community Ratings and Reviews work?

On our marketplace, only buyers who’ve completed a purchase with a supplier can leave a review. This ensures that all feedback comes from verified transactions, keeping our community honest and reliable.

After a completed order, buyers are invited to leave a 5-star overall rating and provide additional feedback in three key areas:

• Supplier Communication: your overall customer experience with the supplier, including how responsive they were and the quality of their support.
• Product Quality: whether the items matched the stated clothing grade in the product listing (e.g. A/B grade, B grade, etc.).

There’s also space to share a short written review about the experience. These reviews help others make more informed decisions and reward suppliers who consistently provide good service and quality.

If you had a negative experience, leaving a review is helpful, but we also encourage you to reach out to our support team directly so we can assist in resolving any issues.