Seller Payment Policy – Fleek

Purpose

This policy explains how and when Fleek processes payments to sellers for their orders. It ensures full transparency in payout timelines, methods, and applicable deductions, helping sellers track their earnings efficiently.

1. Payment Method

All seller payments are processed via bank transfer to the verified bank account linked to the seller’s Fleek profile.

Sellers must ensure their bank account details are accurate and up to date to avoid payout delays.
In case of incorrect or invalid account details, payment processing will be temporarily held until the information is corrected and verified.

2. Payment Cycle

Fleek follows a weekly payment cycle for all sellers. Payments are based on the order’s status change and category type as shown below:

a. Payout Trigger Status by Category

Category	Status	Explanation
Non-Zone	QC Approved	Once the order status changes to QC Approved.
Zone	Freight	Once the order status changes to Freight Flight.
ROW (Rest of World)	Courier	Once the order status changes to Courier.

b. Payment Processing Cycle

Statement Days: Monday to Saturday
Payment Days: Monday and Tuesday (following week)

Payment Process Overview (1).png

3. Payout Eligibility

To qualify for payout:

The order must reach its respective payout trigger status (as per category).
The order must be completed and not under dispute or return investigation.
The seller’s bank details must be verified and active.
The minimum payout amount must exceed 20 GBP. If the total payout value is less than 20 GBP, it will be carried forward to the next payment cycle until the threshold is met.

Orders not meeting these criteria will automatically roll over to the next eligible cycle.

4. Where can I view my payout?

You can view your payout details in the Fleek Vendor App under the payment channel in Chat.

Click here to learn how payout works

5. Commission Deduction

Fleek charges a 15% commission on the base price of every successfully delivered order.

The commission is automatically deducted from the payout.
The remaining net amount is transferred to the seller’s verified bank account.

6. Fee Types

Yes — in addition to the standard commission, Fleek may apply certain fees based on specific scenarios and policies. Any applicable charges will be clearly displayed in your payout summary.

Click here to learn about Fleek’s Fee Policy

7. Payment Delays

Payment processing may experience delays due to:

Bank holidays
Unverified or incorrect bank details
Pending dispute or return claim
Late Quality Check approval

8. Dispute Resolution

If a seller identifies any issue in payout (missing or incorrect amount):

Submit a support ticket through the Fleek Vendor App.
Attach order IDs, payout statement, or reference screenshot.
The team will review and respond within 2-3 business days.

Disclaimer: Fleek reserves the right to modify this policy in line with financial, operational, or regulatory changes. Any updates will be communicated through official seller channels and reflected in the Help Center.

Frequently Asked Questions

▶ 1. When will I receive my payment?

Fleek processes payments weekly. Orders delivered and reaching the required status (QC Approved, Freight, or Courier) between Monday and Saturday are paid on Monday or Tuesday of the following week.

▶ 2. What is the minimum payout amount?

The minimum payout threshold is 20 GBP. If your total payable amount is less than 20 GBP, it will be carried forward to the next payment cycle until the threshold is met.

▶ 3. What deductions are applied before payment?

A 15% commission is deducted from the base price of each successfully delivered order. If you’re using a business account, a fixed transaction fee of USD 15 (≈ GBP 12) is also applied per payment transfer.

▶ 4. What is the difference between statement days and payment days?

Statement Days (Mon–Sat): Period when orders are finalized and listed for payout.

Payment Days (Mon–Tue, following week): Actual transfer of funds to your verified bank account.

▶ 5. How can I check my payout status?

You can view your payout statements and transaction history directly in the Fleek Vendor App under the relevant payment channel in Chat.

▶ 6. Why is my payment delayed?

Your payment may be delayed due to:

• Bank holidays
• Unverified or incorrect bank details
• Ongoing dispute or return investigation

Once resolved, your payment will be processed in the next available cycle.

▶ 7. What should I do if my payment amount seems incorrect?

If your payout appears missing or incorrect:

• Raise a support ticket through the Vendor App.
• Attach your Order ID(s) and payout reference details.

Our Finance team will review and respond within 5–7 business days.

▶ 8. Do I get notified when a payment is processed?

Yes. You’ll receive a transfer receipt in the same payment channel once your amount is successfully transferred to your verified bank account.

Fleek Seller Support

Continue to Chat

Support Hours (Mon–Sat):

Pakistan: 11:00 AM – 7:00 PM PKT | India: 10:30 AM – 6:30 PM IST | UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT