Efficient order fulfilment lies at the heart of a seamless customer experience. This document is designed to help suppliers understand the complete journey of an order — from the moment it’s placed on the platform to its successful delivery to the customer.
It provides a detailed, geo-specific overview of how Fleek’s fulfilment process operates across all regions, including
Through this guide, suppliers will gain clarity on each stage of the fulfilment cycle — including order creation, pickup, warehouse processing, quality checks, logistics handover, and final delivery.
By understanding this flow, you can ensure smooth coordination, faster dispatches, and a consistently high-quality experience for buyers across all markets.
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Frequesntly Asked Questions:
▶ What happens after I accept an order?
Once you accept an order in the Fleek Vendor App, it moves to the Processing stage. This means you should start preparing the product for dispatch — ensuring it’s ready, properly packed, and labeled for pickup. Once prepared, Fleek’s logistics partner or pickup team will schedule a collection.
▶ How is the pickup scheduled?
Once your order is marked Ready for Pickup, the system notifies the Operations Team. A courier is then assigned based on your pickup location and order type. You’ll receive a notification with the pickup date and time, and the rider will arrive during that window to collect the parcel.
▶ How do I mark my order as Ready for Pickup?
Once your order is packed and labeled, open the Fleek Vendor App, go to the Orders section, select the respective order, and tap Mark as Ready for Pickup. This action notifies Fleek’s Operations Team to schedule a courier for collection.
▶ When should I hand over the parcel to the courier?
If you’re in a region where Fleek provides Pickup Services, hand over the parcel during the assigned pickup time. Missing the slot may delay delivery and affect your supplier performance score. Always have your order packed and labeled before the pickup team arrives.
If Fleek doesn’t provide pickup in your region, you must hand over the order to your chosen courier within 48 hours.
▶ How can I track my order after dispatch?
Once your parcel is picked up, a Tracking ID will appear in your Fleek Vendor App. You can use it to view the live delivery status — including updates such as In Transit, Out for Delivery, and Delivered.
▶ What should I do if the courier misses the pickup?
If no one comes for pickup within the assigned time, report it immediately to the Seller Support Team via the app or WhatsApp. They’ll coordinate with the Operations Team to arrange a new pickup slot at the earliest.
▶ Can I cancel the order after accepting it?
Cancellations after accepting an order should be avoided. However, if absolutely necessary, contact Seller Support with a valid reason. Frequent cancellations can lead to penalties or a temporary hold on payouts for that order.
▶ When and how will I receive my payment?
Payments are processed weekly once the order is marked Delivered and verified by Fleek. The payout includes your product price minus Fleek’s commission and applicable fees. You can view your complete payout details directly in your Payout Sheet or Vendor Dashboard.
Fleek Seller Support
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Support Hours (Mon–Sat):
Pakistan: 11:00 AM – 7:00 PM PKT |
India: 10:30 AM – 6:30 PM IST |
UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT
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