In Fleek, there are two order fulfillment methods, depending on your region:
Fleek-Managed Shipping
Self-Shipped Model
Following these steps helps you avoid delays, penalties, and negative performance impact.
Fleek-Managed Shipping
Fleek-Managed Shipping allows sellers to fulfill orders through Fleek’s trusted logistics partners. Once an order is ready, a Fleek-assigned driver collects the package and ensures safe, timely delivery to the buyer. This model simplifies the shipping process, offers end-to-end tracking, and provides sellers with reliable delivery support under Fleek’s logistics network.
Fleek-Managed Shipping is currently available in the following regions:
Pakistan
India
United Kingdom (UK)
United Arab Emirates (UAE)
Let’s walk you through the simple steps to process your order effortlessly.
Step 1: Accept Order
Step 2: Ready For Pickup
After your order is Picked up. It will be inbounded to the our Fleek Quality Check Warehouse for reviewing the quality of your items.
If your order put on hold by the QC team, please ensure timely resolution to avoid delays in further order processing and delays in payment.
Self-Shipped Model
In the Self-Shipped Model, sellers manage their own packaging and delivery through their preferred courier service. Sellers are responsible for ensuring that orders are dispatched on time, delivered safely, and meet Fleek’s packaging and tracking requirements. This model offers greater flexibility but also places full responsibility for the shipping process on the seller.
The Self-Shipped Model applies to all other regions where Fleek’s managed shipping services are not yet available.
Step 1: Accept Order
Step 2: Ready and Handover your order
In the Self-Shipped Model, sellers manage their own packaging and delivery through their preferred courier. Please ensure careful packaging to avoid damages and hand over the parcel timely to the courier.
Step 3: Update Shipping Details
Important Points:
Please keep the hand over receipt and invoice for you order after its been handed over to the courier. It may required for the postage or shipping charges reversal.
Frequently Asked Questions:
▶ 1. How much time do I have to process an order?
You must process your order within 24 hours after accepting it to ensure timely dispatch and avoid cancellation or performance impact.▶ 2. What happens if I miss the 24-hour processing window?
Missing the processing deadline can result in automatic order cancellation and negatively affect your Supplier Performance Score. Always aim to process on time to maintain your ratings.▶ 3. Can I edit an order after marking it Ready for Pickup?
No. Once an order is processed and marked Ready for Pickup, you can no longer modify product details, price, or shipping information.▶ 4. What should I do if I face a technical issue while processing an order?
If you encounter an issue in the Fleek Vendor App, contact Seller Support immediately through Chat or WhatsApp, or visit the Help Center for quick troubleshooting.▶ 5. Why is timely order processing important?
Fast processing ensures on-time delivery, higher buyer satisfaction, and an improved store ranking — leading to more visibility and sales opportunities on Fleek.
Fleek Seller Support
Continue to ChatSupport Hours (Mon–Sat):
Pakistan: 11:00 AM – 7:00 PM PKT | India: 10:30 AM – 6:30 PM IST | UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT
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