Shipping Policy & Calculation Guide – Fleek

Shipping cost is an important factor in order management. This guide explains how shipping charges are calculated, what affects them, and how sellers can manage them effectively.

Fleek manages shipping in specific regions, and suppliers from all other regions manage their own packaging and shipping.

Understanding Shipping Charges

Shipping charges depend on weight, dimensions, delivery location, and shipping method

1. Shipping for Exact/Representative Products

For Exact/Rep products, Fleek automatically calculates the shipping charges based on our estimation.
The calculated shipping is directly collected from the buyer at checkout.
You need to choose the right category of your products.
No impact on the seller’s account or performance — sellers do not need to worry about shipping calculation for these products.

Note for Self-Shipped Model:

Sellers need to add the estimated shipping cost to the product’s base price when listing, so buyers see the total price upfront.
Incorrect estimation may impact their overall product price and net payment.

2. Shipping for Custom/Handpick Products

For Custom/Handpick products, the seller is responsible for calculating the shipping charges. You can do this in two ways:

a) Manual Calculation: Your own estimation

Calculate shipping costs based on courier charges, packaging, and delivery location.
Include these charges along with your product’s base price when listing the item.

b) Fleek Shipping Calculator:

Use Fleek’s calculator to estimate shipping charges.
Ensure the correct product category, weight, and dimensions are selected to get an accurate calculation.

Tip: Accurate shipping charges help prevent losses and provide a seamless experience for buyers.

How to Calculate Shipping Charges:

Accurate shipping calculation ensures buyers are charged correctly and helps prevent losses for sellers. Follow these steps based on your product type.

Fleek provides you two solutions to calculate the shipping charges for products.

Shipping Calculator:

If you’d like to estimate shipping costs before listing a product or finalizing a deal, you can easily access the Shipping Calculator in your Vendor Application under the Profile section.

Custom Handpick Shipping Calculator:

Suppliers can easily estimate shipping costs for Custom Handpick products using the built-in calculator available in the Custom Handpick listing flow — just follow two simple steps.

If you are a ROW supplier (operating under the Self-Shipped Model), you must include the shipping cost in your product’s base price.

To learn more about how custom handpick listing flow works, please click here

Self-Shipped Model

The Self-Shipped Model is available only in regions where Fleek does not provide or manage shipping services.

In this model, sellers handle their own packaging, shipping, and delivery through a courier service of their choice. Sellers are fully responsible for ensuring that:

Orders are dispatched on time
Packages are delivered safely
All shipments meet Fleek’s packaging, tracking, and quality requirements

This model gives sellers greater flexibility but also places full responsibility for the shipping process on them.

Seller Responsibilities

As the seller, you are liable for the complete shipping process and any potential issues during transit, including:

Loss in transit – The order is lost before reaching the buyer.
Damage in transit – The product is damaged while being shipped.
Customs clearance issues – Orders held at customs for verification.
Failed deliveries – Orders returned due to incomplete or incorrect addresses.

Postage / Shipping Charges Reimbursement

Shipping charges can be reimbursed, provided you submit:

A valid Tracking ID
Postage or shipping invoice, or any other payment proof from the logistics provider

Note: If you operate in a region where Fleek provides managed shipping, you will not be reimbursed for any amount exceeding Fleek’s system-estimated or calculator-based shipping charges.

Fleek-Managed Shipping

Fleek-Managed Shipping allows sellers to fulfill orders through Fleek’s trusted logistics partners. Once an order is ready, a Fleek-assigned driver collects the package and ensures safe, timely delivery to the buyer. This model simplifies the shipping process, offers end-to-end tracking, and provides sellers with reliable delivery support under Fleek’s logistics network.

Fleek-Managed Shipping is currently available in the following regions:

Pakistan
India
United Kingdom (UK)
United Arab Emirates (UAE)

Let’s walk you through the simple steps to process your order effortlessly.

Sea Shipping

Sea Shipping is a new, lower-cost freight option on Fleek. The same products from the same suppliers travel by sea freight instead of air, cutting the shipping cost by up to 70%. This makes your bulk and heavy lots significantly more affordable for buyers and helps you close more orders.

Click here to read more about sea shipping.

Best Practices

Always double-check weight, dimensions, and category before calculating shipping.
Avoid underestimating shipping charges to increase sales — it can lead to losses in your final payout.
For multiple products, maintain a shipping cost reference sheet for easy calculation.
Fleek encourages suppliers to use the Fleek Shipping Calculator to accurately estimate shipping costs and avoid miscalculations.

Quick Reference: Who Calculates What

Frequently Asked Questions

▶ 1. How does Fleek calculate shipping charges?

Shipping costs depend on factors like weight, dimensions, delivery location, and courier rates.

For Exact or Representative products, Fleek automatically calculates the shipping.

For Custom, Handpick, or Self-Shipped products, you (the seller) must calculate and include the shipping cost in your product price.

▶ 2. Do I need to calculate shipping for Exact or Representative products?

No. Fleek automatically calculates and collects shipping from the buyer. You don’t need to add it to your product price or worry about payout deductions.

▶ 3. What if I’m selling Custom or Handpick products — who calculates shipping?

For Custom or Handpick products, the seller calculates the shipping cost. You can estimate manually or use Fleek’s Shipping Calculator.

If you are a ROW Supplier (Self-Shipped Model), you must include the shipping cost in your product’s base price before listing.

▶ 4. What is the Self-Shipped Model?

The Self-Shipped Model applies in regions where Fleek does not manage logistics. You are fully responsible for:

Packaging and dispatching orders on time
Delivering through your preferred courier
Providing valid tracking and proof of delivery

▶ 5. What are my responsibilities under the Self-Shipped Model?

As a Self-Shipped seller, you must:

Dispatch all orders on time
Ensure safe and complete delivery
Handle customs clearance if required
Cover losses from damage or failed delivery

▶ 6. Can I get reimbursed for shipping charges?

Yes — if you provide a valid tracking ID and a shipping invoice or proof of payment from your courier.

In regions with Fleek-Managed Shipping, reimbursements are limited to Fleek’s estimated or pre-calculated amount.

▶ 7. In which regions is Fleek-Managed Shipping available?

Fleek-Managed Shipping is currently available in:

Pakistan
India
United Kingdom (UK)
United Arab Emirates (UAE)

▶ 8. How does Fleek-Managed Shipping work?

When your order is ready, a Fleek-assigned driver collects the package, handles the delivery, and provides full tracking updates.

This ensures smooth, reliable, and on-time delivery for both you and your buyers.

▶ 9. How can I estimate shipping costs before listing my product?

Use Fleek’s Shipping Calculator available under the Profile section in your Vendor App, or the Custom Handpick Shipping Calculator in the Handpick listing flow.

Always confirm accurate category, weight, and dimensions to get the best estimate.

▶ 10. What happens if I underestimate shipping charges to attract buyers?

Underestimating shipping charges can lead to reduced payout or losses, as the shortfall will be deducted from your final payment.

Always use the Shipping Calculator to ensure accuracy.

▶ 11. What documents do I need to claim shipping reimbursement?

To claim shipping reimbursement, you must provide:

A valid tracking number
A shipping invoice or payment proof from your courier

Fleek Seller Support

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Support Hours (Mon–Sat):

Pakistan: 11:00 AM – 7:00 PM PKT | India: 10:30 AM – 6:30 PM IST | UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT