Ensuring timely and secure payments is essential for running a successful business on Fleek.
This guide will help you accurately add or update your bank account details and link them to your store, so all future payments are processed smoothly.
Please review the instructions below carefully based on your location.
For Pakistan Based Supplier
To update your bank account, follow these steps:
Use your registered email ID when updating your bank account.
Fill out the form here:
👉 Bank Account Update Form (Pakistan)
Your IBAN must be exactly 24 digits – please double-check before submitting.
For Sellers Outside Pakistan
To update your bank account, follow these steps:
Use your registered email ID when updating your bank account.
Fill out the form here:
👉 Bank Account Update Form (Outside Pakistan)
Required Information
When filling out the form, please provide:
Account Name
Account Currency
Business or Personal Account
Account Number
IFSC Code/ ACHR/ Swift
Address
Pincode
City
State
How to Update or change you Bank Account Details?
If you need to update your bank account again in the future:
Send us an email from your registered email ID.
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Include the following details:
Reason for the update
Old bank account details
New bank account details
Our team will review and approve the request within 2 business days.
Important Notes:
Wallets or microfinance bank accounts are not accepted.
Business accounts of PKR currency are not accepted.
Business accounts in GBP or USD will incur a $15 bank fee per transaction.
Once submitted, your bank account will be updated within 24–48 hours, and all future payments will be processed to that account.
A bank account can only be linked to one store. The same account cannot be used for multiple stores.
For privacy and security, submissions must be sent via your registered email. Any submissions from an unregistered email will be rejected.
Frequently Asked Questions
▶1. What do I need before starting the onboarding process?
- A unique phone number & email
- CNIC (government-issued ID)
- Bank account details (IBAN)
- Product photos with correct size tags
▶2. Can I use the same email/phone number for multiple shops?
No. Each shop must have a unique phone number and email address.
▶3. How do I sign up as a seller?
- Download the Fleek Seller App or visit joinfleek.com
- Register using your unique phone number or email
▶4. How do I create my seller profile?
- Add your store name and short description (BIO)
-
Upload a profile photo or logo
(For updates later, contact Seller Support via WhatsApp: +447435853808)
▶5. What happens if I enter incorrect bank details?
Incorrect bank details may cause payout delays. Always double-check your IBAN and account information before submission.
▶6. When can I upload my first products?
After creating your profile and submitting bank details, you can upload your first products following the Product Listing Guidelines.
▶7. How long does it take for my products to go live?
Your profile and products undergo Fleek’s review and QC check.
Once approved, your products will go live (usually within
24–72 hours, excluding weekends/holidays).
▶8. Who should I contact if I face issues during onboarding?
Reach out to Seller Support via WhatsApp: +447435853808 for help with your profile, KYC, or product listings.
Fleek Seller Support
Continue to ChatSupport Hours (Mon–Sat):
Pakistan: 11:00 AM – 7:00 PM PKT | India: 10:30 AM – 6:30 PM IST | UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT
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