Quality Check Process and Policy – Fleek

The Quality Check (QC) process at Fleek is an additional verification layer designed to ensure that every product moving through Fleek’s fulfillment meets our quality, grading, packaging, and listing standards.

The purpose of this process is to:

Verify that products received from sellers are consistent with their listed descriptions, sizes, and conditions.
Standardize product presentation, ensuring uniform quality and packaging before dispatch.
Enhance buyer experience by maintaining visual and functional consistency across the marketplace.
Enable faster payout eligibility by minimizing order disputes, grading errors, and listing mismatches.

Quality Check Process:

Once products are picked up from the seller and delivered to Fleek’s warehouse, they go through a simple and standardized Inbound and Quality Check (QC) process.

Let’s break down how the QC process works in a few easy steps.

Step 1: Items Inbounded to the Fleek's WareHouse

Step 2: Sent to QC center

Step 3: Quality Check Started

Once inbounding is complete, the QC team begins inspection to ensure the items align with Fleek’s quality standards.

Each product is evaluated based on:

Condition & Grading (e.g., New, Like New, Good, Fair)
Authenticity
Defects (e.g., stains, holes, tears, missing buttons)
Listing Match (size, color, style)
Product Matches Listing

After inspection, the item will move into one of two outcomes:

QC Approved
QC Hold

a. QC Approved (No Issue Found)

If the item meets all QC standards:

It is marked QC Approved in the system. Item moves to the Packaging Area for final packing and labeling

System Status: QC Approved

b. QC Hold (Issue Found)

If any issue is detected during inspection, the product is placed on QC Hold and tagged for review.
Possible reasons for QC Hold:

Click here to learn how to resolve issues for orders that are currently on QC Hold.

What is QC Hold? How It Works?

QC Hold means that one or more of your items did not fully meet Fleek’s Quality Check (QC) standards during inspection.

This status is used when an item requires your attention before it can be approved for dispatch or payout.

Click here to understand the QC hold process and understanding.

How Grading Works:

Grading helps define the condition and quality level of each vintage item so buyers know exactly what to expect.

Click here to learn more about how grading works on Fleek.

Fleek’s Responsibility in Quality Check

Fleek’s Quality Check (QC) process is to designed to minimize the potential issues and ensure that all inbound items meet the platform’s operational, grading, and presentation standards before they are approved for sale or dispatch.

Inspecting items for condition, cleanliness, and accurate grading
Ensuring that products match their listings (size, color, and description)
Verifying that items are properly packaged and ready for shipment
Tagging any issues and placing items on QC Hold for seller review
Providing sellers with clear feedback and visual reports (based on the items count) for flagged items

Important: Fleek’s QC process is a verification layer, not a quality or authenticity guarantee.
Fleek is not responsible for product authenticity, quality, or refund-related decisions — these are handled under the Refund & Claims Policy and Seller is responsible for the refunds.

Why Your Items Might Be Flagged

Category	What It Means	Examples	Why It Matters
1. Authenticity Concerns	Item may not be genuine.	Counterfeit branding, incorrect labels, missing authenticity tags.	Damages trust and can lead to disputes or refunds.
2. Sizing Issues	Item size doesn’t match listing.	Medium labeled as Large, children’s size sent as adult.	Causes poor buyer experience and returns.
3. Fading / Discoloration	Visible fading or uneven color.	Washed-out colors, sun or bleach damage.	Lowers item value and wearability.
4. Grading / Incorrect Ratio	Shipment doesn’t follow agreed grade mix.	Promised 70% A / 30% B but contains more B or C.	Creates mismatch between promise and delivery.
5. Button / Zip / Elastic Issues	Faulty or missing fastenings.	Broken zippers, missing buttons, loose elastics.	Reduces functionality and resale potential.
6. Holes / Rips	Visible tears or holes in fabric.	Ripped seams, torn pockets, small holes.	Damaged items can’t be listed as wearable.
7. Marks / Stains	Noticeable stains or dirt patches.	Oil, ink, or food stains, rust marks.	Reduces presentation quality and buyer interest.
8. Mold / Odor Issues	Mold, mildew, or strong smells.	Damp or musty odor, visible fungus.	Health concern and unacceptable for resale.
9. Pilling / Surface Wear	Heavy surface fuzz or wear.	Worn-out sweaters or leggings with pilling.	Indicates overuse and lowers item grade.

Key Points:

QC is a verification layer, not a refund authority.
Authenticity and refund claims are governed under Refund & Claims Policy.
QC approval ensures operational readiness — not product guarantee.
The process aims to reduce buyer complaints, maintain consistency, and accelerate seller payouts.

Benefits of QC

It help reduces returns and disputes
Builds buyer trust and satisfaction
Speeds up payout eligibility
Improves product presentation and packaging
Helps sellers identify and fix recurring issues
Maintains consistent marketplace standards

Frequently Asked Questions:

▶ 1. What is QC?

QC (Quality Check) is the inspection process where Fleek reviews each item to ensure it meets our grading, packaging, and listing standards before it’s approved for sale or dispatch.

▶ 2. Why is QC important?

QC helps maintain consistency and buyer trust by ensuring that only properly graded and accurately listed items are shipped.

It also helps reduce returns and disputes by verifying each item before dispatch.

▶ 3. What happens during QC?

Each item is checked for:

Condition and cleanliness
Accurate grading and description
Listing and image match

Based on the inspection, the item is either QC Approved or placed on QC Hold if an issue is found.

▶ 4. What does QC Hold mean?

QC Hold means that one or more items didn’t fully meet Fleek’s QC standards and need your action before they can be approved for dispatch or payout.

▶ 5. How will I know if my items are on QC Hold?

You’ll receive a notification in your Vendor Application Chat where you can view and respond directly to the QC team.

A detailed QC report or summary will also be shared for your reference.

▶ 6. Can I get images of my QC Hold items?

Yes.

If your shipment has fewer than 50 items, you’ll receive a QC report link with product images. For larger shipments, a text summary will be shared in chat.

▶ 7. How can I resolve a QC Hold?

You can choose to:

Offer a discount
Replace flagged items
Recall flagged items and dispatch approved ones
Proceed on your own responsibility
Dispatch if the buyer is aligned

▶ 8. Does QC affect my payout?

Yes. Only QC Approved items are eligible for payout.

Items on QC Hold or pending action will be excluded until they are resolved.

▶ 9. Is QC responsible for refunds or authenticity issues?

No. QC serves as a verification layer to ensure presentation and grading consistency.

Refunds and authenticity claims are managed separately under Fleek’s Refund & Claims Policy.

Fleek Seller Support

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