QC Hold Resolution - Understanding and Process – Fleek

The Quality Check Hold Resolution process ensures that any product placed on QC hold is reviewed and resolved fairly. It helps seller to understand the reason for the hold and taking necessary actions to provide timely solution to the QC held orders by Fleek.

What does QC Hold refer to?

A QC Hold refers to a product that has failed to meet Fleek’s quality standards during the inspection process and has therefore been placed on hold for further review or action. This means the item has one or more issues— such as incorrect sizing, visible damage, stains, missing tags, grade mismatch or mismatched listing details — that prevent it from being approved for sale.

When an order is placed on QC Hold, it is temporarily paused from moving forward in the process until the seller reviews the issue and takes corrective action as per Fleek’s guidance.

QC Hold Process:

If any problem is detected during QC inspection, the order is placed on QC Hold and tagged for review.

Our team will send you a report for flagged items and you will be asked to provide resolution under Fleek's policy.

Lets understand the how does each suggested resolution works;

Offer Discount: You can offer a discount to the buyer for the flagged items.
Partial Dispatch: You can request to recall all flagged items while the approved items are sent to the buyer.
Replace Items: You can send replacement items from your stock to substitute the flagged ones.
Seller Responsibility: You can request the team to dispatch all items at your own responsibility.
Buyer Alignment: If your buyer agrees to receive the flagged items, you can proceed with dispatch based on that alignment.

Order Cancellation: If the resolution is not agreed within the defined timeline, the order will be cancelled and a buyer will be refunded. Click here to learn about Order Cancellation Policy.

Important: Please note that the customer will be onboarded (if necesssary) before closing the loop with you.

Where can I see my hold orders?

To view your held orders, simply follow the steps below:

How will I receive Fleek QC Report?

After your order held in QC, you will receive a report in your Fleek Vendor Application.

Frequently Asked Questions:

▶ 1. What does it mean if my items are flagged during QC?

Flagged items are products that did not fully meet Fleek’s QC standards — for example, due to minor defects, listing mismatches, or presentation issues.

▶ 2. How will I be notified about flagged items?

You’ll receive a notification in your Vendor Application Chat with details of the flagged items.

If your total quantity is below 50 units, a QC report link with images will also be shared.

▶ 3. What happens if I don’t respond to the QC update?

If no response is received within the defined timeline, the order may be held or delayed until instructions are received from your side.

▶ 4. Will flagged items affect my payout?

Yes. Only QC Approved items are eligible for payout.

Flagged items are placed on hold until they are resolved or rechecked by the QC team.

Fleek Seller Support

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What does QC Hold refer to?

QC Hold Process:

Where can I see my hold orders?

How will I receive Fleek QC Report?

Frequently Asked Questions:

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