Stock Liquidation Policy

Stock Liquidation Policy ensures fair management of items returned to Fleek’s UK warehouse and stored for an extended period.

It helps Fleek free up warehouse space, recover operational efficiency, and maintain smooth logistics.

Why It Matters

• Prevents long-term storage of returned items and reduces operational costs

• Frees up valuable warehouse space for active and incoming stock

• Helps Fleek maintain smooth and efficient warehouse operations

• Ensures better inventory management and overall marketplace efficiency

How It Works

Whenever a buyer returns an item and it reaches Fleek’s UK warehouse, the following process takes place:

1. Item Inbounding

   • Once the returned parcel is received and inbounded into the warehouse system, Fleek notifies the supplier via the chat section in the Vendor Application.

   • The notification informs the supplier that their returned item is now available in the warehouse.

2. Liquidation Days

   • Each returned item is assigned a specific liquidation period — this refers to the time limit during which the item will remain available in the UK warehouse.

   • Once this time limit expires, the item will be discarded from the warehouse.

3. Moving Items from the UK Warehouse

   • New Order Placed: The returned item can be included in a new customer order.

   • Sent to Own Facility: The supplier can request to have the item shipped back to their own warehouse or location.

   • Sent to Offline Customer: The supplier may choose to send the item directly to one of their own customers outside the Fleek platform.

These options allow suppliers to manage their returned stock proactively and prevent it from being discarded after the liquidation period.

Liquidation Timelines

The liquidation period depends on why the item was returned:

1. Product Quality Campaign Returns

If the item was returned as part of a product quality campaign, the supplier has a total of 45 days from the inbounding date to claim the item.

Notification Schedule:

• 45 Days: Initial notification (item available)

• 30 Days: Reminder notification

• 15 Days: Final reminder

• 0 Day: Item discarded from warehouse

In total, 4 notifications are sent to the supplier.

2. Authenticity Returns

If the item was returned due to authenticity concerns, the supplier has 5 days from the inbounding date to claim the item.

Notification Schedule:

• 5 Days: Initial notification (item available)

• 3 Days: Reminder notification

• 0 Day: Item discarded from warehouse

In total, 3 notifications are sent to the supplier.

How will I receive notifications for my returned items?

Our team notify each seller after inbounding their items at warehouse.

Steps:

• Go to the Chat section in your Vendor App
• Open the “Liquidation Channel”
• or search with your order number
• You’ll find your order and days remaining in the message

Seller Responsibility

• Sellers must inform the team and share details mentioned below after the order is placed.

  a) Returned Order's Number

  b) New Order Number 

• If you wish to send your parcel to your own facility or to your own customer. Please reach out to the Seller Support team or your Account Manager and share details mentioned below:

  a) Returned Order's Number

  b) Complete Address and Contact Number

• If no response is received within the defined deadline, Fleek reserves the right to proceed with liquidation at its own choice.

• Liquidated items cannot be withdrawn later.

Frequently Asked Questions

Fleek Seller Support

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