Fleek Role Based Access Management System — Staff Accounts and Roles – Fleek

The newly launched of Fleek Role Based Access Management System allows you to create separate logins for your team members on the Fleek Vendor App. Each person gets their own username and password, and sees only the authorized sections/ parts of the Fleek Application they need for their job.

Your own login stays exactly the same. Team Management is a new section in the app where you can create, manage, and remove staff accounts.

Understanding Roles:

When creating a staff account, you assign a role. Each role determines which parts of the app the user can access. Any sections they don’t have permission for are completely hidden and won’t be visible to them.

Role	Access	Best For
Owner	Full access to everything. Only role that can see Payouts and manage Team settings.	Business owner with complete control over all operations.
Admin	Full access except Payouts. Can access Inventory, Orders, Upload, Tools, and Chat.	Trusted manager or partner handling day-to-day operations.
Associate	Can manage listings and respond to buyers. Access to Inventory, Upload, and Chat.	Staff responsible for product uploads and buyer communication.
Picker	Can access Inventory (without Trending tab), Orders (view only, no prices), and Upload.	Warehouse or fulfilment staff handling grading and order picking.

How to Add a Team Member

Step 1: Open the Fleek Vendor App and go to Team Management.

Step 2: Tap "Add Team Member".

Step 3: Fill in the form:

Full Name — their real name (e.g., Ahmed Khan)
Username — a short name they'll use to log in (e.g., ahmed)
Password — set a password for them
Role — choose what they can access (see roles below)

Step 4: Tap "Create". The account is created instantly.

Step 5: Tap "Copy login details" to get a ready-to-share message with their username and password. Send it to them via WhatsApp or tell them in person.

Permission Matrix:

Role	Inventory	Orders	Upload	Tools	Chat	Payouts
Owner	✓	✓	✓	✓	✓	✓
Admin	✓	✓	✓	✓	✓	—
Associate	✓	—	✓	—	✓	—
Picker	✓ (no Trending)	View only (no prices)	✓	—	—	—

Important: Only the owner of a Seller Account can ever see Payouts. Even Admins cannot access your financial information.

How to Reset a Staff Password

Step 1: Go to Team Management.

Step 2: Tap on the staff member's name.

Step 3: Tap "Reset Password" and set a new password.

Step 4: Share the new password with them.

How to Remove a Team Member

Step 1: Go to Team Management.

Step 2: Tap on the staff member's name.

Step 3: Tap "Remove Access".

They will lose access immediately on all devices. Any work they were doing in the app is not affected — uploaded items and messages remain.

Frequently Asked Question

▶1. What changes for me?

Nothing changes unless you choose to create staff accounts. Your login and everything you see stays exactly the same. You will now also have access to the Team Management section.

▶2. Can my staff see my financial info?

No. Only the Owner can view Payouts. Admins and other staff members do not have access to financial information.

▶3. How many staff can I add?

There is no limit. You can add as many staff members as needed to manage your store.

▶4. Can I change someone's role later?

Currently, roles cannot be edited. You will need to remove the staff account and create a new one with the correct role. Improvements for this are in progress.

▶5. What if I forget my staff's password?

You can reset your staff member’s password at any time through the Team Management section.

▶6. My staff member can't log in.

Ensure they are using the correct format: username@storehandle (for example, ahmed@creed-vintage). If the issue persists, reset their password from Team Management.

▶7. I used to share my login with staff. Does that still work?

Yes, your existing login (email and password) still works. However, you can now create separate staff accounts so your team does not need access to your personal login, keeping your Payouts private.

▶8. What happens if I remove a staff member?

The staff member will lose access immediately on all devices. Any items they uploaded or messages they sent will remain unchanged and will not be deleted.

▶9. Who can use Team Management?

Only the account owner of the seller account can create and manage staff accounts. Staff members cannot create accounts for other people.

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