Product Quality Concerns

If your item arrived with a defect that wasn't disclosed in the listing or photos, you may be eligible for Buyer Protection.

What to do:

1. Take clear photos (and a video if relevant) showing the defect
2. File a complaint through the app or contact support
3. Include your order number and a description of the issue
4. Do this within the complaint window (see Buyer Protection Policy & Timelines above)

Please note: Some wear is expected depending on the item's grade. Compare the defect against the stated grade (see Grading Guidelines below) — undisclosed major defects are covered, while normal wear consistent with the grade is not.

Outcome: Depending on the review, you may receive a replacement, partial refund, or full refund.

Need help?

In-app chat: clicks.joinfleek.com/support

Webform: support.joinfleek.com

Email: support@joinfleek.com