This guide is designed to help suppliers understand everything about listing products on the Fleek platform. Accurate and well-optimized product listings play a key role in attracting customers, improving visibility, and driving sales.
Through this document, you’ll learn:
Types of Products: Understand the different product categories and listing requirements for each.
How to List a Product: Step-by-step guidance on adding new products, uploading images, entering details, and setting prices.
Best Practices: Tips to ensure your listings meet Fleek’s quality standards and appeal to buyers.
By the end of this guide, you’ll have a clear understanding of how to create effective listings that stand out, comply with Fleek’s policies, and help your business grow.
Types of Products:
Type |
Description |
|---|---|
Exact Listing |
Products must match the listed item exactly — same brand, design, and details. |
Representative Listing |
Items can vary slightly in design or material but should closely resemble the listed item. |
Custom Handpick Listing |
Created after a buyer-seller agreement — buyers select items live during a video call. |
How to list a Product:
Best Practices:
| Category | Best Practice | Why It Matters |
|---|---|---|
| Quality Check | Inspect each item before listing — ensure correct grading, damages, or missing tags. | Builds buyer trust and reduces returns or complaints. |
| High-Quality Presentation | Use clear, well-lit images on plain backgrounds and show multiple angles. | Makes your product stand out and increases sales. |
| Accurate Product Details | Add brand, size, material, condition, and unique features in your listing. | Helps buyers make informed purchase decisions. |
| Category Accuracy | Always list under the right product type or category. | Boosts discoverability and avoids confusion. |
| Competitive & Transparent Pricing | Set realistic prices and include accurate shipping costs. | Improves buyer confidence and conversion rates. |
| Regular Stock Refresh | Upload new and trending items regularly. | Keeps your store active and attracts repeat buyers. |
| Inventory Management | Keep stock updated and remove unavailable products. | Prevents cancellations and maintains good ratings. |
| Customer Feedback Loop | Review buyer feedback and make improvements based on it. | Shows professionalism and builds long-term relationships. |
| Trend Awareness | Track popular categories and seasonal styles. | Helps align your listings with market demand. |
| Communication | Stay responsive and transparent with buyers. | Prevents disputes and strengthens your credibility. |
Frequesntly Asked Questions:
▶1. What’s the difference between Exact, Representative, and Custom Handpick listings?
- Exact: Must match details and media exactly.
- Representative: Similar but slight variations are allowed.
- Custom Handpick: Buyer selects items directly.
▶2. Can I use different images than the actual product?
No. For Exact listings, images must match exactly. For Representative listings, slight variations are allowed but must reflect the real product.
▶3. How do I set shipping charges in my Custom Handpick order?
- PK/India: Use “Calculate Shipping” or include it in the base price.
- ROW (Rest of World): Always include shipping in the base price.
▶4. What happens if I don’t add shipping correctly in my Custom Handpick order?
The buyer may see incorrect pricing, leading to disputes. Always calculate or include shipping correctly.
▶5. How do I inactivate a product?
Long press → Tick box → Click Inactive.
▶6. How do I re-activate a product?
Go to Inactive tab → Long press → Tick box → Click Re-activate.
▶7. How long does approval take?
- New listings: 24 to 48 hours
- Modifications: Up to 72 hours
▶8. Can I list multiple items under one Representative listing?
Yes, as long as the items are similar in design or material with only minor differences.
▶9. Do I need buyer confirmation for Custom Handpick?
Yes, always confirm with the buyer — usually via a video call.
▶10. What if my listing is rejected?
Review the rejection reason, correct the issue, and re-submit for approval.
Fleek Seller Support
Continue to ChatSupport Hours (Mon–Sat): Pakistan: 11:00 AM – 7:00 PM PKT | India: 10:30 AM – 6:30 PM IST | UK: 7:00 AM – 3:00 PM BST | 6:00 AM - 2:00 PM GMT
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